Grande Shores Rental FAQ
Below you will find a list of the questions most frequently asked by our guests:
Hotel Policies
What time is check-in?
Check-in starts at 4:00 PM. If you have completed mobile check-in, you will receive a notification as soon as the unit is available.
What can we do if we arrive before check-in time?
If you arrive early and the unit is not ready, you may enjoy our amenities until your room becomes available.
What time is check-out?
Check-out time is at 11:00 AM.
Why aren't the check-in time and check-out time at the same time?
In order to ensure that guests will have well-cleaned and sanitized condominium and hotel units, we require time between the last departure and the next arrival to perform cleaning services.
What forms of payment are accepted at check-in?
We accept Visa, Mastercard, American Express, Discover, and contactless payments made with Apple Pay or Google Pay. If paying cash, a $100 refundable cash deposit or credit card authorization is required at check-in.
Is there a coffee maker in the room?
All Grande Shores units come equipped with a regular drip coffee maker. For your convenience, we also provide complimentary packs of coffee. If you have a favorite brand or prefer a specific roast, you may bring your own grounds and paper filters.
Are you pet-friendly?
Pets are not permitted. Please visit www.coastalpawspetresort.com for information on onboarding.
What are your policies for traveling with a service animal?
Service animals are always welcome. If you are traveling with a service animal, please review our Service Animal Policies and complete and return our Service Animal Questionnaire prior to checking in at the resort.
What is the age requirement to check in?
Guests staying in our condominiums must be 23 years or older unless accompanied by their parent or legal guardian. Guests staying in our hotel and efficiency rooms must be 21 years or older unless accompanied by their parent or legal guardian.
Do you rent to locals?
We do! Local residents of Horry County SC, Georgetown County SC, Columbus County NC, and Brunswick NC are welcome. A $250 refundable cash security deposit is required at check-in. *All Deluxe Unit types include B1X-NS and DX are not eligible for local rentals.
Can someone else pay for the room and do I need to bring their credit card?
We would need a credit card authorization form to be filled out and returned with a copy of the front and back of their driver's license. Click here to download our Credit Card Authorization Form.
What is your cancellation policy?
Our cancellation policy varies by rate type and travel season. Please reference your confirmation email for the applicable policy.
Is subletting of rooms allowed?
No, subletting of rooms is prohibited at Grande Shores.
What is your music and noise policy?
Grande Shores Ocean Resort strictly prohibits loud, profane, and/or offensive noises upon the Resort's premises. This policy is intended to be more restrictive than the existing municipal Noise Ordinances already enforced by law enforcement. The Resort desires to keep and maintain a peaceful, enjoyable environment for all guests of the Resort.
The Resort strictly prohibits guests from playing music, videos, and other forms of meida which are offensive to other guests, whether due to loud volume, excessive bass, or explicit conent (profane language, sexual content, and the like). Any and all noise originating from a guest's room, including the room's balcony, must not be audible from outside the room or balcony. Any and all noise originating from a guest's vehicle must not be audible from outside the vehicle. No music, videos, and other forms of media may be played by a guest within the Resort's common areas unless the guest is using headphones or earbuds.
Violation of this policy will result in corrective action, up to and including removal from the resort's premises. By booking a room at the Resort, the guest acknowledges this policy and agrees to be bound by its terms.
Resort Information
Is WiFi available and is there a charge?
Complimentary WiFi is available in your room and throughout the resort.
Oceanfront means that your view of the ocean looks directly onto the water. You will see the ocean directly in front of you. Oceanview means that your view out to the ocean looks north or south up the coastline. You will see the coastline, beach, and ocean in your view. Some views are from the side or at an angle.
What appliances and serving utensils are in the kitchen?
Condos and efficiencies with fully equipped kitchens include a stove, oven, microwave, refrigerator with freezer, and a regular drip coffee maker. 2 and 3 bedroom condos also include a dishwasher. Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, and saucers are provided. Paper products are not provided. Hotel rooms include a small refrigerator and a drip coffee maker.
Are linens and towels provided?
Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. Linens and towels include bath towels, washcloths, hand towels, bath rugs, bed sheets, blankets, pillows, bedspreads, mattress pads, and shower curtains. A dishtowel is provided in units with a kitchen.
Does Grande Shores have laundry facilities?
Yes! There are laundry facilities available on the 2nd and 5th floors in the hotel section and on the 9th and 11th floors in the condo section. The 2 and 3 bedroom condos also have washers/dryers inside the unit (1 bedroom condos and hotel rooms don't).
Should I bring an ironing board?
There is no need to bring an ironing board and iron with you to the beach. The unit is either equipped with ironing equipment or you may request the equipment when you make your reservation, check-in, or during your stay.
Do you provide pool towels or beach towels?
The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels.
Do you provide beach umbrellas or beach chairs?
The resort does not provide beach umbrellas or chairs, however, they are available to rent during the summer season. For information and pricing, please contact John's Beach Service at 843-448-6454.
Does the property allow smoking on the premises?
Smoking or vaping is not permitted in any balcony or pool area or non-smoking unit. A per incident cleaning fee of $250 plus tax will be charged.
Are the pools heated?
The indoor pools and 7th floor hot tubs are heated year-round. The outdoor pools and lazy rivers are heated from the beginning of March until the season begins, and mid-fall through November. The outdoor pools and lazy rivers are not heated from December through March 1st.
Can I cook on my balcony?
No cooking, grilling, or barbecuing is allowed on the balconies at any time. Anyone found violating this safety ruling may be fined by the City of Myrtle Beach as well as the resort.
Can I fly my drone at the resort?
Launching, landing, or operating unmanned or remote control drones on resort property is prohibited.
How can I secure my valuables in my unit while I am a guest at Grande Shores?
You may request a condominium with a safe, subject to availability. Otherwise, for securing valuables we have safety security boxes available at the front desk for a refundable fee of $50.00 (in case the key isn't returned). Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your unit you have thoroughly checked for any misplaced items.
Whom do I contact if I lose an item?
Please contact the front desk who will take down your information. We will be happy to send things you have left behind; the shipping will be at your cost.
Do you welcome children at Grande Shores?
Absolutely, children are encouraged. During the summer months, we offer a wide variety of activities and adventures around the pool areas and property. We also offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are well suited to children because of their architectural designs, allowing children a wonderful and safe view from the windows, plenty of space to roam in the units, and interesting places to play around the property and on the beach.
Does the resort have a shuttle bus to any attractions or to the airport?
While Grande Shores does not offer its own shuttle service, the front desk agents can tell you about various modes of transportation in the area.
Parking Information
How many parking passes will I receive?
Each hotel, efficiency, and 1 bedroom unit will receive 1 parking pass at check-in and each 2 and 3 bedroom unit will receive 2 parking passes at check-in. Additional parking passes are not available. Golf carts and trailers are not permitted in the parking areas at Grande Shores.
What is the height of your parking garage?
The garage clearance height is 6 feet 10 inches, with the open overflow lot located behind Grande Shores for oversized vehicles.
Can I park a golf cart in the parking garage?
Golf carts are not permitted in the parking garage.
Is there motorcycle parking, bike parking, or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?
Motorcycles are allowed on the first level of our parking garage. Bike engines must be turned off upon entering and exiting the parking garage and pushed into a parking spot. Please note trailer parking is not available at Grande Shores. Read our full Bike Week Policies.
Area Information
How close is Grande Shores located to things to do?
Grande Shores is located in a quiet, residential area on the northern end of Myrtle Beach within 20 minutes of most local attractions, shopping and dining. We are within walking distance of several restaurants.
What time does the beach close, and what are other limitations for use of the beach?
The beaches are public and remain open at all hours, any day of the week for your enjoyment. Please click here to view the City of Myrtle Beach's beach laws.
How far is Grande Shores from the airport?
Grande Shores is approximately 10 miles north of the Myrtle Beach International Airport.
Which airlines fly into Myrtle Beach?
Myrtle Beach International Airport (MYR) has eight airline partners to meet your travel needs: Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Porter Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines.
Does Grande Shores have an airport shuttle?
Grande Shores does not provide an airport shuttle. Ab2c Shuttle provides transportation starting at $40.00. Please visit www.ab2cshuttle.com or call 803-357-1040 for more information.
Please see the following website for information about ground transportation to and from the airport: www.flymyrtlebeach.com/transportation
Can we have fireworks on the beach?
It is illegal to light and launch fireworks without a permit on the beach in Myrtle Beach.
Where is the nearest pier?
The Apache Pier is less than 2 miles walking distance.
Should I worry about hurricanes at Grande Shores?
Hurricanes are seldom a problem here, but being prepared is the best policy. Grande Shores has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports and to authorities' directives. Grande Shores tracks hurricanes closely and provides its guests with as much warning as possible. The likelihood of a hurricane here in Myrtle Beach is minimal, but Grande Shores remains vigilant and ready to implement our plans if need be.
